At-a-Glance Summary

• We collect information you provide when you enroll, attend classes, take tests, or communicate with us.
• We use this data to deliver coaching services, improve learning outcomes, personalize study plans, process payments, and comply with law.
• We may record live online classes and in-centre CCTV for academic quality and safety.
• Limited data is shared with faculty, technology vendors (LMS, video platforms, payment gateways), and exam/testing partners—only as needed.
• You can access, correct, download, or request deletion of your data (subject to legal retention rules).
• We never sell student academic performance data to third parties for profit.

For full details, read the policy below.

1. Scope & Applicability

This Privacy Policy applies to personal information processed by [Magmemedal Competitive Exams Coaching Institute] (“Magmemedal,” “we,” “our,” or “us“) when you:

• Visit our websites (including www.magmemedal.com and subdomains).
• Use our mobile apps, learning management system (LMS), or test platforms.
• Register for online, hybrid, or classroom coaching programs.
• Sit for mock tests, live proctored exams, assignments, or performance analytics.
• Interact with us via email, chat, call centres, social media, events, or counselling sessions.
• Visit our physical coaching centres.

This Policy covers students, parents/guardians, faculty, counsellors, leads, website visitors, scholarship applicants, and partner institute participants.

2. Key Definitions (Simplified)

3. Information We Collect

We collect information in several categories. The exact data depends on the services you use.

3.1 Information You Provide Directly

• Full name, parent/guardian name (if applicable).
• Contact info: email, phone, postal address, WhatsApp number.
• Account credentials (username, password) for LMS/app.
• Date of birth, gender.
• Academic details: current class/year, exam targets (SSC CGL, RRB NTPC, Bank PO, etc.), past scores.
• Government-issued IDs (optional/required for scholarships, certificates, KYC, or regulatory compliance): Aadhaar, PAN, Passport, etc. [Customize per jurisdiction.]
• Payment & billing details (handled via secure payment gateway; we typically store transaction IDs, not full card numbers).
• Scholarship & financial assistance forms (income certificates, category status, disability information where applicable by law and with consent).
• Communications: emails, chat transcripts, counselling notes, support tickets.

3.2 Educational & Learning Activity Data

• Course enrollments & batch allocations.
• Attendance (online & classroom).
• Test responses, answer keys, scores, ranks, time taken per question, accuracy.
• Progress metrics: chapter completion, adaptive learning checkpoints, doubt resolution history.
• Uploaded assignments, scanned OMR sheets, descriptive answers.
• Feedback surveys, polls, rating forms.

3.3 Audio/Video & Interaction Data

• Live class recordings (audio, video, screen-share, whiteboard).
• Student voice queries during live sessions.
• Chat messages in virtual classrooms.
• Query tickets raised during doubt-clearing webinars.

3.4 Technical, Usage & Device Data

• IP address, device identifiers, browser type, OS.
• App usage logs, session timestamps.
• Crash reports & diagnostics.
• Approximate geolocation (city-level via IP) to assign nearest centre or exam zone.
• Cookie IDs and tracking pixels (see Section 10).

3.5 In-Centre / Facility Data

• CCTV footage at entrances, classrooms, labs (for safety & attendance verification).
• Biometric or RFID attendance (if implemented; optional & consent-based).
• Visitor logs (name, contact, in/out time).

3.6 Data from Third Parties

• Lead generation partners or education marketplaces (data: name, phone, exam interest).
• Payment providers (transaction success/failure status).
• Social login providers (Google, Facebook) – with your authorization.
• Government or exam authorities (verification of eligibility, roll numbers, result imports—where applicable and permitted).

4. Why We Use Your Data (Purposes of Processing)

We process personal data for legitimate educational, contractual, and legal purposes. Below are common use cases:

*Legal bases vary by jurisdiction: Under GDPR (EU/EEA) these include Consent, Contract, Legitimate Interests, Legal Obligation. Under India’s DPDP Act 2023, the primary basis is consent, with certain legitimate uses as notified. Customize per region.

5. Class Recordings, Proctoring & Analytics

We may record online sessions and proctored mock exams to improve teaching quality, resolve disputes, and ensure exam integrity.

What may be captured: your video feed, audio, screen activity, keystroke patterns, and test environment snapshots (depending on platform features).

How we use it:

• Academic revision replays for enrolled students.
• Faculty performance review.
• Cheating/impersonation detection during mock tests.
• Dispute resolution if score validity is challenged.

Your choices: In some programs, you may join via audio-only or anonymized username (if allowed). Proctored exams may require full access; participation implies consent.

6. Marketing Communications & Preferences

We send:

• Transactional emails/SMS: enrolment, schedule updates, payment confirmations.
• Academic reminders: test alerts, result announcements.
• Promotional: new courses, discount offers, webinars.

You can control promotional messages by:

• Clicking unsubscribe links in emails.
• Replying STOP to SMS (carrier-dependent).
• Updating preferences in your student dashboard.
• Contacting us at [admin@magmemedal.com].

Transactional or service-critical messages may still be sent even if you opt out of marketing.

7. Data Sharing & Disclosure

We do not sell your personal academic performance data to data brokers. We disclose data only as necessary:

7.1 Service Providers (Processors)

• Learning Management System (LMS) & App hosting
• Video conferencing & webinar platforms
• Payment gateways & billing processors
• Email/SMS/WhatsApp communications vendors
• CRM & analytics providers

All vendors are contractually bound to use data only per our instructions and to apply reasonable security controls.

7.2 Academic & Testing Partners

If you register for partner-led scholarship tests, internships, or external certification exams through us, we may share required data (name, contact, test scores) with those partners—with notice and/or consent.

7.3 Faculty, Mentors & Counsellors

Authorized faculty can view relevant student performance dashboards to support learning.

7.4 Legal, Regulatory & Safety

We may disclose information when required by law, court order, taxation authorities, accreditation bodies, or to protect rights, safety, or prevent fraud.

7.5 Business Transfers

If we merge, acquire, or restructure, user data may transfer as part of business assets, subject to the same or equivalent privacy protections.

8. International Data Transfers

Your data may be stored or processed in [Insert Countries/Regions] where our servers or vendors are located. Data protection laws may differ from those in your country. Where required, we implement safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Regional hosting or data localization when mandated (e.g., India-specific hosting options)

Contact us for a copy of relevant transfer safeguards.

9. Data Retention

We retain personal data only as long as needed for the purposes described, or as required by law, taxation, or dispute resolution. A high-level retention guide:

We may anonymize or aggregate data for research and benchmarking and retain it indefinitely without identifying you.

10. Cookies, Tracking Technologies & Online Analytics

We and our partners use cookies and similar technologies to operate and improve our services.

10.1 Types of Cookies

• Strictly Necessary: Login sessions, user authentication.
• Functional: Save preferences (language, centre selection).
• Analytics: Understand usage patterns; improve UI.
• Marketing/Retargeting: Show relevant course ads on other sites (consent-based in some regions).

10.2 Your Controls

• Browser settings: block/clear cookies.
• Cookie banner: accept, reject, or customize categories.
• Opt-out links for analytics/ads (region-specific).

Disabling certain cookies may affect site functionality.

11. Your Privacy Rights

Applicable rights depend on your jurisdiction. Common rights include:

How to Exercise Your Rights

Email: [admin@magmemedal.com]
Portal: Log in and visit My Account → Privacy Settings (if available).
Response Time: We aim to respond within [30 days], subject to verification of identity.

12. Special Note for Parents, Guardians & Minors

Our coaching programs may enroll students under the age of 18 (depending on jurisdiction).

• We require parent/guardian contact details for minors.
• Certain data processing (marketing, testimonials) will require verifiable parental consent.
• Parents may request access, correction, or deletion of a minor’s personal data, subject to academic record obligations.
• We do not knowingly allow unsupervised direct messaging between unrelated minors within our platform.

If you believe a child has registered without appropriate consent, contact us immediately.

13. Data Security Measures

We implement technical, organizational, and administrative safeguards to protect personal data:

• Encrypted HTTPS transport (TLS).
• Role-based access control (RBAC) for faculty & staff dashboards.
• Password hashing & optional multi-factor authentication (MFA).
• Encrypted payment processing via PCI-DSS compliant gateways.
• Regular security patches, vulnerability scans, and log monitoring.
• Data minimization & anonymization for analytics use.

Despite safeguards, no system is 100% secure. If we detect a data breach affecting you, we will notify you and regulators as required by law.

14. Data Accuracy & Your Responsibilities

To ensure you receive accurate results, certificates, and updates:

• Provide correct contact and academic information during registration.
• Update changes (phone, email, address, exam targets) in your dashboard or by contacting support.
• Keep login details confidential; notify us of suspected account misuse.

15. Testimonials, Success Stories & Toppers’ Lists

We love celebrating student success! With your consent, we may publish:

• Name, photo, rank/score, exam name (e.g., SSC CGL, RRB NTPC, Banking PO).
• Brief testimonial quotes or video clips.

You can withdraw consent later; we will remove future use where feasible (archived or printed materials may be exempt).

16. Links to Third-Party Sites & Social Media

Our website/app may link to external resources (government exam portals, payment gateways, study tools, YouTube, Telegram, etc.). We are not responsible for their privacy practices. Review their privacy policies before sharing data.

17. Changes to This Privacy Policy

We may update this Policy to reflect service or legal changes.

What happens when we update:

• We revise the Effective Date at the top.
• For material changes (new data uses, new categories of sharing), we will notify users via email, in-app notice, or website banner and seek renewed consent where required.

Please review this Policy periodically.

18. Contact Us (Grievance / Data Protection)

Have a question, complaint, or privacy request?

Toll free: 1800 599 5111 (in India)

E mail: admin@magmeinfo@gmail.com

19. Jurisdiction-Specific Addenda (Optional Sections)

Include one or more of the following if your institute serves students in those regions.

19.1 India (DPDP Act 2023 & SPDI Rules)

• Consent-based processing: By enrolling, you consent to processing of your personal data for educational delivery.
• Sensitive personal data (financial, health, biometrics) collected only where necessary and with explicit consent.
• You may withdraw consent; however, doing so may affect service delivery.
• Grievances will be addressed within [7 working days or as prescribed].

20. Consent Statement